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Terms and Conditions

Last Updated: 7th February 2026

1. Agreement to Terms

By accessing or using PeddyLoop ("Platform," "Service," "we," "our," or "us"), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access the Platform.

2. Description of Service

2.1 Platform Overview

PeddyLoop is an AI-powered educational platform providing:

  • Personalized learning sessions with AI tutoring
  • Question generation and automatic marking
  • Progress tracking and mastery assessments
  • Homework assignment and management tools
  • Teacher and parent monitoring features

2.2 AI-Powered Features

Our Platform uses artificial intelligence (Anthropic Claude) to:

  • Evaluate student answers and provide feedback
  • Generate personalized questions
  • Assess skill levels and recommend content
  • Process handwritten work via image recognition

3. User Accounts

3.1 Account Types

  • Students: Access learning content and submit assignments
  • Teachers: Create classes, assign homework, monitor progress
  • Parents: Monitor children's progress and assign work

3.2 Registration Requirements

  • Provide accurate, current, and complete information
  • Maintain the security of your account credentials
  • Be at least 13 years old (under 13 requires parental consent)
  • One account per person

3.3 Account Security

You are responsible for:

  • Keeping your password confidential
  • All activities under your account
  • Notifying us immediately of unauthorized access

3.4 Account Termination

We reserve the right to terminate or suspend accounts that:

  • Violate these Terms
  • Engage in fraudulent activity
  • Abuse the Platform or other users
  • Remain inactive for extended periods

4. Subscription and Payments

4.1 Free Trial

  • New users receive a 7-day free trial
  • Trial starts upon first answer submission
  • No payment required during trial period
  • Access restricted after trial expiration

4.2 Paid Subscriptions

  • Monthly subscription plan available
  • Prices displayed in GBP (£) unless otherwise stated
  • Payment processed securely through third-party providers
  • Automatic renewal unless cancelled

4.3 Refund Policy

  • No refunds for partial months or partial years
  • Contact info@peddyloop.com for any other payment issues

4.4 Cancellation

  • Cancel anytime through account settings
  • Access continues until end of billing period
  • No prorated refunds for early cancellation

4.5 Subscription Modifications and Price Changes

4.5.1 Right to Modify Subscription

We reserve the right to:

  • Add, modify, or remove features from subscription plans
  • Change the scope or nature of services offered
  • Introduce new subscription tiers or plans
  • Discontinue certain features with reasonable notice

4.5.2 Price Changes

We reserve the right to change subscription prices:

  • To reflect increases in operational costs
  • In accordance with inflation rates (Consumer Price Index - CPI)
  • To comply with changes in applicable laws or taxes
  • To reflect changes in third-party service costs (e.g., AI processing)

4.5.3 Notice of Changes

For any price increases or significant subscription modifications:

  • We will provide at least 30 days' advance notice via email
  • Notice will clearly state the new price and effective date
  • Notice will explain the reason for the change

4.5.4 Your Rights

If you do not accept a price increase or subscription modification:

  • You may cancel your subscription without penalty before the effective date
  • Your subscription will continue at the current price until your next renewal date
  • After cancellation, you will not be charged the new rate

4.5.5 Deemed Acceptance

Continued use of the Platform after the effective date of changes constitutes acceptance of the new prices or terms.

5. Acceptable Use Policy

5.1 Permitted Use

You may use the Platform to:

  • Complete educational assignments
  • Track academic progress
  • Communicate with connected teachers/parents/students
  • Access learning resources

5.2 Prohibited Activities

You may NOT:

  • Share accounts or passwords
  • Use the Platform for commercial purposes without authorization
  • Copy, reproduce, or distribute content without permission
  • Attempt to hack, reverse engineer, or compromise security
  • Upload malicious files or code
  • Impersonate other users or provide false information
  • Harass, abuse, or harm other users
  • Use the Platform to cheat on external exams
  • Submit work that is not your own for homework
  • Attempt to manipulate mastery scores or progress tracking

5.3 Academic Integrity

  • The Platform is a learning tool, not a cheating tool
  • Work submitted should be your own
  • Teachers and parents monitor submissions
  • Suspicious activity may result in account suspension

6. Intellectual Property

6.1 Platform Ownership

All Platform content, features, and functionality are owned by PeddyLoop and protected by international copyright, trademark, and intellectual property laws.

6.2 User Content

  • You retain ownership of work you create and submit
  • You grant us license to process, store, and display your content for Platform operations
  • We may use aggregate, anonymized data for platform improvement

6.3 AI-Generated Content

  • Questions and feedback generated by AI are owned by PeddyLoop
  • You may not extract, reproduce, or redistribute platform questions
  • Educational use permitted within the Platform only

7. Privacy and Data Protection

7.1 Data Collection

We collect and process personal information as described in our Privacy Notice.

7.2 Student Data Protection

  • Student data used only for educational purposes
  • COPPA and FERPA compliant (U.S. users)
  • GDPR compliant (EU users)
  • No sale of student data to third parties

7.3 Connected Users

  • Teachers and parents can view progress of connected students
  • Students can disconnect at any time
  • Data sharing limited to educational purposes

8. AI and Automated Decisions

8.1 AI Limitations

  • AI feedback may contain errors or inaccuracies
  • Not a replacement for qualified teachers
  • Use as supplementary learning tool

8.2 No Guarantees

We do not guarantee:

  • Specific exam results or grades
  • AI accuracy in all cases
  • Acceptance by educational institutions

8.3 Human Oversight

Teachers and parents should review AI feedback and progress reports.

9. Third-Party Services

9.1 External Links

The Platform may contain links to third-party websites. We are not responsible for their content or practices.

9.2 Service Providers

We use third-party services for:

  • AI processing (Anthropic)
  • Payment processing
  • Cloud storage
  • Email delivery

10. Disclaimers and Limitations

10.1 "As Is" Service

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

10.2 No Educational Guarantees

We do not guarantee:

  • Improved exam scores
  • University admission
  • Qualification achievement
  • Employment outcomes

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEDDYLOOP SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or goodwill
  • Damages exceeding the amount paid for the subscription

10.4 Service Availability

We do not guarantee:

  • Uninterrupted service access
  • Error-free operation
  • Data loss prevention (though we maintain backups)

11. Indemnification

You agree to indemnify and hold harmless PeddyLoop from any claims arising from:

  • Your violation of these Terms
  • Your use of the Platform
  • Your submitted content
  • Your violation of any third-party rights

12. Changes to Terms

12.1 Modifications

We reserve the right to modify these Terms at any time. Changes will be:

  • Posted on this page with updated date
  • Notified via email for significant changes
  • Effective immediately upon posting

12.2 Continued Use

Your continued use after changes constitutes acceptance of modified Terms.

13. Governing Law

13.1 Jurisdiction

These Terms are governed by the laws of England and Wales.

13.2 Dispute Resolution

  • Informal resolution preferred
  • Mediation before litigation
  • Courts of England and Wales have exclusive jurisdiction

14. Contact Information

Email: info@peddyloop.com Website: https://peddyloop.com/contact

Acknowledgment

By creating an account and using PeddyLoop, you acknowledge that:

  • You have read and understood these Terms
  • You agree to be bound by these Terms
  • You have authority to enter into this agreement
  • If under 18, your parent/guardian has consented

Last Updated: 7th February 2026 Version: 1.0